Answers before
the doors open.
Find your tickets, review refund and change rules, and reach a real person when you need one. Ticket purchases and order lookups happen on the HyeTicket ticketing platform.
Already bought
a ticket?
Your tickets live with the order you placed on the HyeTicket ticketing platform. Here is how to reach them.
Tickets are emailed to the address used at checkout and are always available from your order confirmation on the ticketing platform. Open the confirmation email and follow the link to view or download them.
Check your spam and promotions folders and search for “HyeTicket”. If it still isn’t there, contact support with the name, email, and event you used and we will locate the order.
Most tickets can be forwarded to a guest. Reach out to support with your order details and the recipient’s email and we will help arrange the transfer.
Plans change.
Here’s what to know.
Each event sets its own refund and exchange rules. The details for your order are shown at checkout and in your confirmation.
Refund eligibility depends on the organizer’s policy for that event, which is displayed before you pay. If your event qualifies, contact support with your order details to start a refund.
If an event is canceled, you are notified by email with refund instructions. If it is rescheduled, your existing tickets normally stay valid for the new date.
Exchanges depend on availability and the organizer’s rules. Contact support as early as possible with what you’d like to change and we will let you know the options.